Frequently Asked Questions
What is MyShopCarts?
MyShopCarts provides a fully installed and operational Magento Open Source store in a managed hosting environment. We take care of the infrastructure, security, monitoring, backups, and platform maintenance, so you can start configuring your store, adding products, and building your brand right away.
How does onboarding work?
After you subscribe, we automatically provision a fully operational Magento Open Source store for you. Once it is ready, you will receive:
- Your Magento administrator login details
- Step-by-step getting started instructions
- Your temporary store address, such as your-store.myshopcarts.store
You can immediately log in, configure your store, add products, customise its appearance, and begin building your brand.
When you are ready to launch, you can connect your own branded domain name, such as www.yourstore.com, and customers will access the store through that address.
Is this shared hosting?
No. Every store runs in its own isolated environment with dedicated resources to provide better security, stability, and performance.
Which platforms do you support?
We currently support:
- Magento Open Source
Additional platforms may be added in the future.
Do I get full access to my store?
Yes. You have full Magento administrator access to your store and full access to your store data.
Do you install Magento for me?
Yes. We provide a clean, fully installed and operational Magento Open Source store. You do not need to install Magento or configure the underlying hosting infrastructure yourself. You can log in and start building your store straight away.
Can you migrate my existing store?
Yes. We can migrate your existing store from another hosting provider with minimal downtime.
Can I install Magento extensions?
Yes. You have full administrative access to your Magento store and can install compatible Magento extensions just as you would on a self-managed Magento installation.
Are backups included?
Yes. Automatic backups are included to help protect your data and simplify recovery if needed.
Learn more about our Backup & Recovery system, including atomic point-in-time backups across all Magento services and our retention policy.
How do updates work?
We maintain the underlying hosting platform, including infrastructure and operating system updates. Application updates can also be managed depending on your hosting plan.
Is SSL included?
Yes. Every store is served over HTTPS to help keep customer data secure.
Can I use my own domain?
Yes. Your store initially receives a temporary address such as your-store.myshopcarts.store, so you can start working immediately. When you are ready to launch, you can connect your own branded domain, such as www.yourstore.com, and customers will access your store using your own domain name.
Can I change my domain later?
Yes. You can connect or change your domain at any time.
How is my store monitored?
We continuously monitor the hosting platform and services to detect issues as early as possible and help keep your store available.
Can my store grow with my business?
Yes. As your business grows, your hosting resources can be scaled to meet increasing demand.
Do you provide technical support?
Yes. We provide technical support for the hosting platform and can assist with infrastructure-related issues.
Is there a long-term contract?
No. You can choose the hosting plan that best suits your business. Enterprise agreements are also available where required.
How do I get started?
Choose a hosting plan, complete your subscription, and we will automatically provision your fully operational Magento Open Source store. You will receive your login details by email and can begin configuring your store, adding products, and building your brand as soon as provisioning is complete.
How many emails can I send each month?
Each plan includes a monthly allowance for your store's transactional emails — order confirmations, password resets, shipping updates and similar notifications. Plain text emails use the least of your allowance; emails with larger attachments use more, so the number you can send depends on attachment size. As a rough guide:
| Average attachment per email | Growth | Growth-Plus | Business |
|---|---|---|---|
| None (text only) | up to ~20,000 | up to ~40,000 | up to ~60,000 |
| 1 MB | ~9,200 | ~18,400 | ~27,600 |
| 2 MB | ~6,000 | ~12,000 | ~18,000 |
| 5 MB | ~2,900 | ~5,800 | ~8,700 |
| 10 MB | ~1,570 | ~3,140 | ~4,710 |
| 20 MB | ~820 | ~1,640 | ~2,460 |
| 40 MB (maximum size) | ~420 | ~840 | ~1,260 |
The maximum size for a single email is 40 MB. This allowance covers your store's automated transactional emails; large-scale marketing campaigns are not included and are best sent through a dedicated email-marketing service.