An AI salesperson
for every shopper on your store
The Sales Assistant is an extension for Adobe Commerce and Magento Open Source. It answers your shoppers from your own catalogue and knowledge base, helps them find the right product, and guides them to checkout — right on your storefront.
Your plan includes a matching assistant tier at no extra cost — just activate it in your portal. The prices below are for adding the assistant to a store hosted elsewhere.
Growth
For small stores getting started with an assistant.
- ~500 shopper conversations / month
- Catalogue indexing included
- Answers from your knowledge base
- Human hand-off
Plus
For growing stores with steady shopper traffic.
- ~1,500 shopper conversations / month
- Larger catalogue indexing budget
- Answers from your knowledge base
- Human hand-off
Business
For high-traffic stores and larger catalogues.
- ~3,000 shopper conversations / month
- Largest catalogue indexing budget
- Answers from your knowledge base
- Human hand-off
Business 10k
For high-volume stores that need the most conversations.
- ~10,000 shopper conversations / month
- Largest catalogue indexing budget
- Answers from your knowledge base
- Human hand-off
How to get the Sales Assistant
If your store is hosted with MyShopCarts
The Sales Assistant is included with every MyShopCarts hosting plan, so there is nothing to buy.
- Sign in to your MyShopCarts portal and open your store.
- On the store's Extensions tab, activate the Sales Assistant included in your plan and install the extension.
- The portal fills in the assistant's connection settings and key for your store, so you don't need to copy anything.
- Once your catalogue has been indexed, the chat appears on your storefront.
If your store is hosted anywhere else
You can buy the Sales Assistant on its own for any Adobe Commerce or Magento Open Source 2.4 store.
- Choose a plan above and click Get started. You pay through a secure checkout. You don't need an account first, and the first month is 50% off.
- After payment you see your secret key and the assistant's connection details. Copy them, because the key is shown only once. A MyShopCarts portal account is created for your purchase email, where you can manage your subscription, download the extension and issue a new key if you lose it.
- Download the extension from your portal and install it on your store like any other Adobe Commerce or Magento Open Source extension.
- In your Magento admin, go to Stores → Configuration → Services → Sales Assistant, set Enable widget to Yes, and paste the API base URL, the WebSocket URL and your secret key.
- The assistant indexes your catalogue and knowledge content, then the chat appears on your storefront.
Requirements: Adobe Commerce or Magento Open Source 2.4 with its standard search engine (OpenSearch or Elasticsearch) and Magento cron running.
Questions
How do I buy the Sales Assistant?
If your store is hosted elsewhere, choose a plan on this page and click Get started to pay through a secure checkout. Your secret key is shown straight after payment. If your store is hosted with MyShopCarts, you don't need to buy it: it is included with your hosting plan, and you activate it in your portal.
Is the Sales Assistant included with MyShopCarts hosting?
Yes. Every MyShopCarts hosting plan includes a matching Sales Assistant plan at no extra cost. The prices on this page are for stores hosted elsewhere.
What happens after I pay?
You see your secret key and connection details right away, and a MyShopCarts portal account is created for the email you paid with. Install the extension, paste the key and connection details into your Magento admin, and the assistant starts answering once your catalogue is indexed.
Where do I get the extension?
Download it from your MyShopCarts portal after you subscribe. Stores hosted with MyShopCarts install it directly from the store's Extensions tab in the portal.
What counts as a conversation?
Each plan includes a monthly allowance. The number of conversations shown is a typical average; short chats use less of the allowance and long ones use more.
What happens if I run out of conversations?
You can add a monthly top-up from your portal at any time: 3,000 extra conversations for €14.99/month or 10,000 for €49.99/month. Stores hosted with MyShopCarts pay half these prices.
Do my products leave my store?
Your catalogue is indexed into your store's own search engine and stays there. To answer a shopper, only the few product details relevant to their question are sent to compose the reply. If you switch on the optional meaning search, your product text is also sent once at indexing time to compute its search data, which is then stored in your own store.
Can I cancel?
Yes, at any time from your portal. There are no long-term contracts.
Can a shopper talk to a real person?
Yes. When a shopper asks for a person, the chat is handed to your team in your portal, and the assistant asks the shopper for an email address so you can follow up if the chat is interrupted.